Your privacy matters to lvjl. This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and what rights you have over your information as a player on our platform.
lvjl Casino ("lvjl," "we," "us," "our") is committed to protecting the privacy and personal data of all individuals who access or use the lvjl Casino platform available at https://lvjl.club and its associated subdomains and mobile interfaces ("Platform").
This Privacy Policy has been prepared in compliance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 of the Philippines ("DPA"), its implementing rules and regulations, and the relevant issuances of the National Privacy Commission ("NPC"). As a PAGCOR-licensed operator, lvjl is also subject to the data handling requirements imposed by the Philippine Amusement and Gaming Corporation.
By registering an account on the lvjl platform or otherwise using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, processing, and use of your personal data as described herein. If you do not agree with the terms of this Privacy Policy, please do not use the lvjl platform.
For the purposes of the Data Privacy Act of 2012 and this Privacy Policy, the data controller responsible for your personal information is:
For all privacy-related inquiries, data access requests, or complaints, please contact our Data Protection Officer at the email address above with the subject line "Privacy Inquiry."
lvjl collects the following categories of personal data from users of the platform:
| Category | Examples | Collection Stage |
|---|---|---|
| Identity Data | Full legal name, date of birth, government-issued ID details | Registration, KYC verification |
| Contact Data | Philippine mobile number, email address, residential address | Registration, profile updates |
| Financial Data | GCash number, PayMaya number, bank account details, transaction history | Deposits, withdrawals |
| Gaming Data | Game history, bet amounts, win/loss records, session durations | Platform usage |
| Technical Data | IP address, device type, operating system, browser type, location data | Automatic collection |
| Behavioural Data | Pages visited, features used, session timestamps, click patterns | Automatic collection |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | Customer support interactions |
We do not intentionally collect special categories of sensitive personal data (such as racial or ethnic origin, health data, or political opinions) unless explicitly required for regulatory compliance purposes, in which case you will be separately informed.
lvjl collects personal data through the following means:
Data you provide directly when you register an account on lvjl, complete identity verification (KYC), make deposits or withdrawal requests, contact customer support, or respond to promotions and surveys.
Data collected automatically as you use the lvjl platform, including through cookies, web beacons, server logs, and similar tracking technologies. This includes your IP address, device identifiers, and browsing behaviour on the lvjl platform. See Section 7 for more details on cookies.
Data received from third-party identity verification providers used for KYC compliance, payment processors (such as GCash or PayMaya) to confirm transaction details, and fraud prevention services. lvjl only requests data from third parties that is necessary for platform operations and regulatory compliance.
lvjl processes your personal data for the following purposes and on the following legal bases under the Data Privacy Act of 2012:
lvjl does not sell your personal data to third parties. We may share your personal data in the following limited circumstances:
lvjl engages trusted third-party service providers to support platform operations, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank, UnionBank), identity verification providers, cloud hosting services, analytics providers, and customer support software vendors. These providers are contractually bound to process your data only as instructed by lvjl and in accordance with applicable law.
lvjl will disclose personal data to PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council, law enforcement agencies, or other government authorities where disclosure is required by law, court order, or regulatory directive. Such disclosure will be limited to the minimum data required to satisfy the legal obligation.
In the event of a merger, acquisition, or sale of all or substantially all of lvjl's assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and the privacy practices of the acquiring entity prior to the transfer taking effect.
lvjl may share your data with other parties in circumstances not covered above where we have obtained your explicit prior consent to do so.
The lvjl platform uses cookies and similar tracking technologies to operate core platform functions, remember your preferences, analyse usage patterns, and support fraud prevention systems. Cookies used by lvjl fall into the following categories:
You may manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the availability or performance of some platform features. lvjl does not use third-party advertising cookies or behavioural profiling cookies for cross-site tracking purposes.
lvjl retains personal data for as long as necessary to fulfil the purposes for which it was collected, to comply with legal obligations, and to resolve disputes or enforce agreements. Specific retention periods include:
Where data is no longer required for any retention purpose, lvjl will securely delete or anonymise the data.
lvjl implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, and disclosure. Security measures in place include:
In the event of a personal data breach that is likely to result in harm to affected individuals, lvjl will notify the National Privacy Commission within 72 hours of becoming aware of the breach, and will notify affected players without undue delay where required.
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by lvjl:
To exercise any of these rights, please contact lvjl's Data Protection Officer at [email protected] with the subject line "Data Rights Request." lvjl will respond to verified requests within thirty (30) days.
Where lvjl engages service providers or technology partners located outside the Philippines, personal data may be transferred to and processed in other countries. lvjl ensures that any such international transfer is subject to appropriate safeguards, including contractual clauses that impose data protection obligations on the receiving party equivalent to those required under the Data Privacy Act of 2012.
By using the lvjl platform, you acknowledge and consent to the transfer of your personal data to lvjl's service providers in other countries for the purposes described in this Privacy Policy, subject to the safeguards described above.
The lvjl Casino platform is strictly for use by individuals who are 21 years of age or older, as required by PAGCOR. lvjl does not knowingly collect personal data from individuals below the age of 21. If lvjl becomes aware that personal data has been collected from a person below the minimum age, that data will be deleted immediately and the associated account will be permanently closed. If you are a parent or guardian and believe a minor has accessed the lvjl platform, please contact us immediately at [email protected].
The lvjl platform may contain links to game providers' information pages or payment gateway interfaces operated by third parties. This Privacy Policy applies only to the lvjl platform. Third-party sites and services have their own privacy practices for which lvjl bears no responsibility. We encourage you to review the privacy policies of any third-party services you access in connection with your lvjl account.
lvjl reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. The "Last Updated" date at the top of this page will be revised whenever material changes are made. Where changes are significant, lvjl will notify registered players via the mobile number or email address on file prior to the changes taking effect. Your continued use of the lvjl platform following notification constitutes acceptance of the updated Privacy Policy.
For all privacy-related inquiries, data access requests, or concerns about how lvjl handles your personal data, please contact the Data Protection Officer:
If your concern is not resolved to your satisfaction through our internal process, you have the right to escalate your complaint to the National Privacy Commission of the Philippines through their official channels.
Every connection between your browser and lvjl is secured with TLS encryption. Your login credentials, payment details, and personal data are never transmitted in plain text — encrypted end to end on every session.
lvjl's data practices are built around the Philippines' Data Privacy Act of 2012. We file required registrations with the National Privacy Commission and maintain data processing records as required by law.
lvjl does not sell your personal data to advertisers, data brokers, or any third parties. Your information is used only to operate the platform, comply with regulations, and improve your experience — nothing else.
Every category of data lvjl collects is documented here with a clear purpose and legal basis. We do not collect data we don't need, and we don't use data for purposes beyond what is disclosed in this Privacy Policy.
Access requests, correction requests, and deletion requests are processed within 30 days. Filipino players can exercise their full Data Privacy Act rights through a single email to our Data Protection Officer.
The lvjl mobile platform applies the same encryption and access control standards as the desktop version. GCash and PayMaya transaction data is processed through certified payment channels with no raw financial credentials stored on lvjl servers.
Your data is safe, your privacy is protected, and your rights are respected. lvjl is the Philippines' most transparent PAGCOR-licensed online casino — built for Filipino players who deserve better.
For players 21 years and above only. Please gamble responsibly.